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Medicina Legal de Costa Rica

On-line version ISSN 2215-5287Print version ISSN 1409-0015


FERNANDEZ CHAVES, José Manuel. Evaluation of user satisfaction with the attention received in the Forensic Dentistry Unit of the Department of Legal Medicine of the Organismo de Investigación Judical (Judicial Investigation Agency) in the second semester of 2018. Med. leg. Costa Rica [online]. 2020, vol.37, n.1, pp.162-178. ISSN 2215-5287.


The objective of the investigation was to evaluate the user´s satisfaction with the attention received in the Forensic Dentistry Unit of the Department of Legal Medicine of the Judicial Investigation Agency regarding infrastructure, treatment received and time, during the second semester of 2018, for the formulation of recommendations that will contribute to improve the quality of services.

Materials and methods:

A direct questionnaire was carried out in which the variables were evaluated: attention time, treatment received and infrastructure; sociodemographic data was requested anonymously in a sample of 57 individuals; the data analysis was carried out by means of variation coefficients, averages and crossings of variables; through a Excel database processed with SPSS 22.


The average percentage of overall satisfaction is 1.46% very dissatisfied, 0.33% dissatisfied, 4.02% satisfied and in the very satisfied category the average value of total satisfaction is 94.19%. The 36% corresponds to women and 64% to men; average age is 37.2, high school level was the predominant educational level (44%). The reason for the assessment presented by the highest percentage, in both sexes is common violence. The majority of the individuals come from the central region; the predominant period of displacement is less than one hour (50.9% of respondents).


In general terms, the infrastructure is very satisfactory, as is the treatment received, the time variable influences the decrease in the average satisfaction mainly because the time and availability for the appointment assignment does not satisfy all users, specifically those from Guanacaste, Puntarenas and Limón that take three hours or more to travel to the Ciudad Judicial.

Keywords : Satisfaction; evaluation; user; attention; forensic dentistry.

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