1409-4703 1409-4703 S1409-47032021000200145 10.15517/aie.v21i2.46783 Chile Chile Chile Chile 00 08 2021 00 08 2021 21 2 145 170

2014 13 26 26 91-116 2017 2005 10 1 1 7-22 2005 2011 2005 4 1 1 31-41 2004 2004 2021 17 1 1 1-17 2011 9 2 2 35-54 2013 24 2 2 443-71 2000 99-165 2013 193-206 2017 2008 22 61 61 185-204 2010 2011 2014 40 Especial Especial 239-56 1990 2015 1988 2006 2018 44 1 1 259-78 2015 19 2 2 285-301 2011 2019 2008 22 1 1 21-48 2005 2009 2014 2 2 119-30 2011 354 354 209-36 2017 Harvard Business School. 2004 2018 2018 47 3 3 347-54 2001 22 3 3 172-86 2017 1-13 2020 82 11 11 141-60 2020 53 53 182-218 2004 3 32-57 2014 2018 31 20 20 189-209 2008 2012 359 359 629-42 1968 2018 2002 15-39 2015 2004 2020 59 1 1 30-51 2012 2016 32 10 10 715-33 2016 19 2 2 241-53 2014 16 1 1 103-22 2002 1991 2011 2002 2019 2006 340 340 1085-117 2017 9 19 19 91-114 2008 197-213 2006 1997 1994 85-108 2018