<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1659-3820</journal-id>
<journal-title><![CDATA[Comunicación]]></journal-title>
<abbrev-journal-title><![CDATA[Comunicación]]></abbrev-journal-title>
<issn>1659-3820</issn>
<publisher>
<publisher-name><![CDATA[Instituto Tecnológico de Costa Rica]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1659-38202025000100017</article-id>
<article-id pub-id-type="doi">10.18845/rc.v34i1.8084</article-id>
<title-group>
<article-title xml:lang="en"><![CDATA[Needs Analysis for Corporate LSP Programs: a case study of the use of best practices]]></article-title>
<article-title xml:lang="es"><![CDATA[Análisis de las necesidades de los programas empresariales de Idiomas con Fines Específicos (LSP, por sus siglas en inglés): un estudio de caso sobre el uso de buenas prácticas]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Aguilar Sánchez]]></surname>
<given-names><![CDATA[Jorge]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Badilla Ramos]]></surname>
<given-names><![CDATA[Karina]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Chavarría Piñeiro]]></surname>
<given-names><![CDATA[Jorge Andrés]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Fallas Gabuardi]]></surname>
<given-names><![CDATA[Viviana María]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Nacional de Costa Rica  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Costa Rica</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Nacional de Costa Rica  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Costa Rica</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Fundación Tecnológica de Costa Rica  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Costa Rica</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Universidad de Costa Rica  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Costa Rica</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2025</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2025</year>
</pub-date>
<volume>34</volume>
<numero>1</numero>
<fpage>17</fpage>
<lpage>29</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.sa.cr/scielo.php?script=sci_arttext&amp;pid=S1659-38202025000100017&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.sa.cr/scielo.php?script=sci_abstract&amp;pid=S1659-38202025000100017&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.sa.cr/scielo.php?script=sci_pdf&amp;pid=S1659-38202025000100017&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract The present case study follows best practices in needs analysis to improve a customer service training program for EFL Spanish speakers. Data was obtained from a semistructured interview, administered to a course designer, and survey and group interview, directed to eleven customer service representatives and their trainer. This study was conducted in three stages. The first stage analyzed and detailed the best practices regarding the conduction of needs analysis on available literature. The second stage was an interview with a curriculum designer and expert in the field. This stage aimed to identify the best practices in conducting needs analyses in second language acquisition course design, specifically language for specific purposes. The last stage focused on a needs analysis that included the best practices resulting from the analysis of the literature and the data obtained from the interview experts. Results showed that, in corporate curricula, modifications must match learners&#8217; needs to improve curriculum effectiveness. Failure to do so may result in inefficiencies in the curriculum. The researchers conclude that appropriate needs analysis and the use of best practices are imperative to improve the acquisition of a language.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen El presente estudio de caso sigue las buenas prácticas en el análisis de necesidades para optimizar un programa de capacitación en servicio al cliente para hispanohablantes del Inglés como Lengua Extranjera (EFL, por sus siglas en inglés). Los datos provienen de una entrevista semiestructurada con un diseñador curricular y datos de una encuesta y una reunión grupal de once representantes de servicio al cliente y su capacitador. Este estudio se realizó en tres etapas. En la primera etapa se analizaron y detallaron las buenas prácticas en cuanto a la realización de análisis de necesidades en la bibliografía disponible. La segunda etapa consistió en una entrevista con un diseñador curricular y experto en la materia. Esta etapa tuvo como objetivo identificar las mejores prácticas en la realización de análisis de necesidades en el diseño de cursos de adquisición de segundas lenguas, específicamente Idiomas con Fines Específicos. La última etapa se centró en un análisis de necesidades que incluyó las mejores prácticas resultantes del análisis de la literatura y los datos obtenidos de la entrevista al experto. Los resultados mostraron que, en los planes de estudio de las empresas, las modificaciones deben ajustarse a las necesidades de los alumnos para mejorar la eficacia de los planes de estudio. De lo contrario, se pueden producir ineficiencias en el plan de estudios. Los investigadores concluyen que el análisis adecuado de las necesidades y el uso de las mejores prácticas son imprescindibles para mejorar la adquisición de una lengua.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[assessment]]></kwd>
<kwd lng="en"><![CDATA[curriculum development]]></kwd>
<kwd lng="en"><![CDATA[language instruction]]></kwd>
<kwd lng="en"><![CDATA[corporate culture]]></kwd>
<kwd lng="en"><![CDATA[best practices]]></kwd>
<kwd lng="en"><![CDATA[ESP]]></kwd>
<kwd lng="es"><![CDATA[evaluación]]></kwd>
<kwd lng="es"><![CDATA[desarrollo curricular]]></kwd>
<kwd lng="es"><![CDATA[enseñanza de idiomas]]></kwd>
<kwd lng="es"><![CDATA[cultura empresarial]]></kwd>
<kwd lng="es"><![CDATA[buenas prácticas]]></kwd>
<kwd lng="es"><![CDATA[Inglés con Fines Específicos]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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