<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2215-4132</journal-id>
<journal-title><![CDATA[Revista Innovaciones Educativas]]></journal-title>
<abbrev-journal-title><![CDATA[Innovaciones Educativas]]></abbrev-journal-title>
<issn>2215-4132</issn>
<publisher>
<publisher-name><![CDATA[Universidad Estatal a Distancia]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2215-41322024000200242</article-id>
<article-id pub-id-type="doi">10.22458/ie.v26i41.5135</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Análisis y tendencias en el uso de chatbots y agentes conversacionales en el campo de la educación: una revisión bibliométrica]]></article-title>
<article-title xml:lang="en"><![CDATA[Analysis and trends in the use of chatbots and conversational agents in education: a bibliometric review]]></article-title>
<article-title xml:lang="pt"><![CDATA[Análise e tendências no uso de chatbots e agentes conversacionais na área da educação: uma revisão bibliométrica]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Arias-Chávez]]></surname>
<given-names><![CDATA[Dennis]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ramos-Quispe]]></surname>
<given-names><![CDATA[Teresa]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cangalaya Sevillano]]></surname>
<given-names><![CDATA[Luis Miguel]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Continental Arequipa  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Perú</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Nacional de San Agustín de Arequipa Arequipa  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad Peruana de Ciencias Aplicadas Lima  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Peru</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2024</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2024</year>
</pub-date>
<volume>26</volume>
<numero>41</numero>
<fpage>242</fpage>
<lpage>260</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.sa.cr/scielo.php?script=sci_arttext&amp;pid=S2215-41322024000200242&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.sa.cr/scielo.php?script=sci_abstract&amp;pid=S2215-41322024000200242&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.sa.cr/scielo.php?script=sci_pdf&amp;pid=S2215-41322024000200242&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen: Los agentes conversacionales (CAs) han recorrido un largo camino desde su primera aparición en la década de 1960. Avances tecnológicos continuos, como la informática estadística y los grandes modelos del lenguaje, vienen logrando una interacción cada vez más natural y sin esfuerzo entre humanos. El presente estudio realizó una revisión bibliométrica sobre el uso de los chatbots en el contexto educativo, recopilando los documentos científicos de la base de datos Scopus. Los resultados destacan los vacíos de conocimiento de la investigación; asimismo, se evidencian múltiples direcciones para futuras investigaciones basadas en aprendizaje colaborativo (collaborative learning), agentes conversacionales encarnados (embodied conversational agents), agentes conversacionales pedagógicos (pedagogical conversational agents), procesamiento del lenguaje natural (natural language processing) y agentes racionales (rational agents). La investigación contribuye a la teoría científica sobre los chatbots y su incidencia en la educación al establecer un repaso bibliométrico del tema y mostrar implicaciones prácticas al resaltar las oportunidades de investigación y vacíos de conocimiento.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract: Conversational agents (CAs) have come a long way since their first appearance in the 1960s. Ongoing technological advances, such as statistical computing and large-scale language models, have made human-to-human interaction increasingly natural and effortless. The present study conducted a bibliometric re- view of the use of chatbots in educational contexts by collecting scientific papers from the Scopus database. The results highlight the gaps in research knowledge and suggest several directions that can be taken for future research based on collaborative learning, embodied conversational agents, pedagogical conversational agents, natural language processing, and rational agents. The research contributes to the scientific theory of chatbots and their impact on education by providing a bibliometric review of the topic and shows practical implications by highlighting research opportunities and knowledge gaps.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo: Os agentes conversacionais (CAs) percorreram um longo caminho desde a sua primeira aparição na década de 1960. Os avanços tecnológicos contínuos, como a informática estatística e os grandes modelos de linguagem, estão a alcançar uma interação cada vez mais natural e sem esforço entre os seres humanos. O presente estudo realizou uma revisão bibliométrica sobre a utilização de chatbots no contexto educativo, compilando documentos científicos da base de dados Scopus. Os resultados destacam as lacunas de conhecimento na investigação; da mesma forma, múltiplas direções são evidentes para investigações futuras baseadas na aprendizagem colaborativa (collaborative learning), agentes conversacionais encarnados (embodied conversa- tional agents), agentes conversacionais pedagógicos (pedagogical conversational agents), processamento de linguagem natural (natural language processing) e agentes racionais (rational agents). A investigação contribui para a teoria científica sobre chatbots e a sua incidência na educação ao estabelecer uma revisão bibliométrica do tema e mostrar implicações práticas ao destacar oportunidades de investigação e lacunas de conhecimento.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Bibliometría]]></kwd>
<kwd lng="es"><![CDATA[Chatbot]]></kwd>
<kwd lng="es"><![CDATA[Agente Conversacional]]></kwd>
<kwd lng="es"><![CDATA[Asistente de Voz]]></kwd>
<kwd lng="es"><![CDATA[Inteligencia Artificial Generativa.]]></kwd>
<kwd lng="en"><![CDATA[Bibliometrics]]></kwd>
<kwd lng="en"><![CDATA[Chatbot]]></kwd>
<kwd lng="en"><![CDATA[Conversational Agent]]></kwd>
<kwd lng="en"><![CDATA[Voice Assistant]]></kwd>
<kwd lng="en"><![CDATA[Generative Artificial Intelligence]]></kwd>
<kwd lng="pt"><![CDATA[Bibliometria]]></kwd>
<kwd lng="pt"><![CDATA[Chatbot]]></kwd>
<kwd lng="pt"><![CDATA[Agente Conversacional]]></kwd>
<kwd lng="pt"><![CDATA[Assistente De Voz]]></kwd>
<kwd lng="pt"><![CDATA[Inteligência Artificial Generativa]]></kwd>
</kwd-group>
</article-meta>
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