<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2215-4132</journal-id>
<journal-title><![CDATA[Revista Innovaciones Educativas]]></journal-title>
<abbrev-journal-title><![CDATA[Innovaciones Educativas]]></abbrev-journal-title>
<issn>2215-4132</issn>
<publisher>
<publisher-name><![CDATA[Universidad Estatal a Distancia]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2215-41322020000300188</article-id>
<article-id pub-id-type="doi">10.22458/ie.v22iespecial.3196</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[BOT0210, una herramienta de apoyo a la docencia. Experiencia de la Cátedra Tecnologías de la Información de la UNED, Costa Rica]]></article-title>
<article-title xml:lang="en"><![CDATA[BOT0210, a support tool for teaching. The experience of the Information Technologies Chair at UNED, Costa Rica]]></article-title>
<article-title xml:lang="pt"><![CDATA[BOT0210, uma ferramenta de apoio à docência. Experiência da Cátedra Tecnologias da Informação da UNED, Costa Rica]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Monge Mata]]></surname>
<given-names><![CDATA[Luis]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ávalos Dávila]]></surname>
<given-names><![CDATA[Carolina]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Estatal a Distancia  ]]></institution>
<addr-line><![CDATA[San José ]]></addr-line>
<country>Costa Rica</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Estatal a Distancia  ]]></institution>
<addr-line><![CDATA[San José ]]></addr-line>
<country>Costa Rica</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>10</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>10</month>
<year>2020</year>
</pub-date>
<volume>22</volume>
<fpage>188</fpage>
<lpage>199</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.sa.cr/scielo.php?script=sci_arttext&amp;pid=S2215-41322020000300188&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.sa.cr/scielo.php?script=sci_abstract&amp;pid=S2215-41322020000300188&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.sa.cr/scielo.php?script=sci_pdf&amp;pid=S2215-41322020000300188&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen: El avance tecnológico y las nuevas formas de comunicación demandan acciones diversas para gestionar la docencia universitaria, más aún con la situación que se vive en la actualidad tras un marcado distanciamiento social a causa de la pandemia por el virus responsable de la COVID-19. En este sentido, y valorando el alcance de herramientas tecnológicas más intuitivas, es posible considerar que la Inteligencia Artificial (IA) pueda ser complemento de la persona docente para agilizar los procesos de comunicación en la formación del estudiantado. La importancia del estudio consiste en socializar la experiencia del diseño e implementación de un chatbot en procesos de enseñanza-aprendizaje desarrollado durante la emergencia sanitaria para agilizar la labor del profesorado en la atención de consultas, facilitando con ello que se destine más tiempo a las labores académicas de la asignatura. Lo anterior fundamentó los intereses de la presente investigación de tipo exploratoria y descriptiva, a partir de la aplicación del chatbot llamado &#8220;BOT0210&#8221; en la Cátedra de Tecnologías de Información de la UNED de Costa Rica. La herramienta se utilizó por una muestra de 202 participantes, durante el primer cuatrimestre 2020. Entre los hallazgos obtenidos, se resaltó el uso frecuente y las impresiones positivas del &#8220;BOT02010&#8221; por parte de la población estudiantil y el profesorado en relación con la información facilitada sobre las actividades y la logística de la asignatura para la cual se creó el asistente virtual como apoyo a la gestión del personal docente.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract: Technological growth along with the new communication models call for different actions to manage teaching at a higher education level; specially now, considering the notable social distancing situation currently lived due to the pandemic caused by the virus responsible for COVID-19. In these sense, taking into account the extent of the most intuitive technological tools, it is possible to consider that Artificial Intelligence (AI) could actually be a teaching complement which accelerates communication processes in the training of students. The importance of this study lies at the root of socializing the experiences of designing and implementing a chatbot in the teaching-learning processes developed during the present health emergency in order to alleviate the teacher&#8217;s attention hours, thus creating more time for the academic chores of their teaching subject. The aforesaid, gives birth to the interest in this exploratory and descriptive research, based on the application of the chatbot called &#8220;BOT0210&#8221; in the Information Technology Chair of the UNED of Costa Rica. The tool was used by a sample consisting of 202 participants, during the first semester of 2020. Among the obtained findings and according to the information provided, the frequent use and positive impressions of the &#8220;BOT02010&#8221; were highlighted by the student population and the teaching staff regarding the activities and logistics of the subject for which the virtual assistant was created to support teaching staff management.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo: O avanço tecnológico e as novas formas de comunicação exigem diversas ações para administrar o ensino universitário, ainda mais com a situação que estamos vivendo atualmente após um distanciamento social marcado devido à pandemia causada pelo vírus responsável pela COVID-19. Neste sentido, e valorizando o escopo de ferramentas tecnológicas mais intuitivas, é possível considerar que a Inteligência Artificial (IA) possa ser complemento ao professor para acelerar os processos de comunicação na formação dos estudantes. A importância do estudo consiste em socializar a experiência da concepção e implementação de um chatbot em processos de ensino-aprendizagem desenvolvidos durante a emergência sanitária para acelerar o trabalho do corpo docente na atenção de consultas, facilitando assim que mais tempo seja gasto nas tarefas acadêmicas da disciplina. Esta foi a base para os interesses da presente pesquisa exploratória e descritiva, baseada na aplicação do chatbot chamado &#8220;BOT0210&#8221; na Cátedra de Tecnologias de Informação da UNED na Costa rica. A ferramenta foi utilizada por uma amostra de 202 participantes durante o primeiro quadrimestre de 2020. Entre os resultados obtidos, destacou o uso frequente e as impressões positivas do &#8220;BOT0210&#8221; pela população estudantil e professores em relação às informações fornecidas sobre as atividades e logística da disciplina para a qual foi criado o assistente virtual para apoiar gestão do pessoal docente.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Aplicación informática]]></kwd>
<kwd lng="es"><![CDATA[Inteligencia Artificial]]></kwd>
<kwd lng="es"><![CDATA[comunicación]]></kwd>
<kwd lng="es"><![CDATA[docencia]]></kwd>
<kwd lng="es"><![CDATA[ayuda educativa]]></kwd>
<kwd lng="es"><![CDATA[COVID-19]]></kwd>
<kwd lng="en"><![CDATA[Apps]]></kwd>
<kwd lng="en"><![CDATA[Artificial Intelligence]]></kwd>
<kwd lng="en"><![CDATA[communication]]></kwd>
<kwd lng="en"><![CDATA[teaching]]></kwd>
<kwd lng="en"><![CDATA[educational aids]]></kwd>
<kwd lng="en"><![CDATA[COVID-19]]></kwd>
<kwd lng="pt"><![CDATA[Aplicação informática]]></kwd>
<kwd lng="pt"><![CDATA[Inteligência Artificial]]></kwd>
<kwd lng="pt"><![CDATA[comunicação]]></kwd>
<kwd lng="pt"><![CDATA[docência]]></kwd>
<kwd lng="pt"><![CDATA[assistência educacional]]></kwd>
<kwd lng="pt"><![CDATA[COVID-19]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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