1659-4142 1659-4142 S1659-41422020000100087 10.15517/eci.v10i1.39881 Mexico Mexico 00 06 2020 00 06 2020 10 1 87 108

2010 1995 2015 1939 2004 2001 1978 2005 3 1-16 2007 2002 26 76-8 1992 19 65-71 2009 8 242-61 2003 1999 2007 15 1-11 1978 2002 59 7-18 2013 2001 2010 2000 2007 41 367-405 2001 International Organization for Standarization 1986 International Organization for Standarization 2000 International Organization for Standarization. 2011 International Organization for Standarization 2013 2008 2007 1986 2004 2013 31 2-11 2002 2004 2015 2018 2009 2006