<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1659-4142</journal-id>
<journal-title><![CDATA[E-Ciencias de la Información]]></journal-title>
<abbrev-journal-title><![CDATA[E-Ciencias de la Información]]></abbrev-journal-title>
<issn>1659-4142</issn>
<publisher>
<publisher-name><![CDATA[Universidad de Costa Rica, Escuela de Bibliotecología y Ciencias de la Información]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1659-41422018000200064</article-id>
<article-id pub-id-type="doi">10.15517/eci.v8i2.30933</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Evolución del concepto producto y servicio en la biblioteca: organización orientada al servicio e intensiva en conocimiento]]></article-title>
<article-title xml:lang="en"><![CDATA[The library, service-oriented and knowledge-intensive organization]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Morales López]]></surname>
<given-names><![CDATA[Valentino]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Centro de Investigación e Innovación en Tecnologías de la Información y Comunicación  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Mexico</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2018</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2018</year>
</pub-date>
<volume>8</volume>
<numero>2</numero>
<fpage>64</fpage>
<lpage>82</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.sa.cr/scielo.php?script=sci_arttext&amp;pid=S1659-41422018000200064&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.sa.cr/scielo.php?script=sci_abstract&amp;pid=S1659-41422018000200064&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.sa.cr/scielo.php?script=sci_pdf&amp;pid=S1659-41422018000200064&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen El presente artículo tiene por objeto el análisis de lo que significa la biblioteca como organización orientada al servicio e intensiva en conocimiento. El supuesto del que se parte es que se ha aseverado que una característica de la biblioteca es ser una institución pionera en la prestación de servicio, y en el contexto de la sociedad de la información y del conocimiento adquiere un papel trascendental. Sin embargo, la respuesta que esta institución presente a la sociedad no solo debe ser externa, también hay que plantear nuevos marcos conceptuales que permitan entender de qué forma la organización interna de la biblioteca se debe reconfigurar, entendida como una organización intensiva en conocimiento. Así que la principal conclusión es que la biblioteca es de tipo rutinaria con alto grado de especialización e integra elementos simbólicos, y para su adecuado funcionamiento necesita tener un alto grado de comunicación entre sus integrantes.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract This article aims at the analysis of what mean the library as a service and knowledge-intensive organization. The assumption that splits is that he has asserted that a feature of the library is an institution be pioneer in the provision of service and in the context of the information society and knowledge acquires a transcendental role. However, the response submitted to the society not only should be external, also must be new conceptual frameworks that allow to understand of how the internal organization of the library you must reconfigure understood as a knowledge intensive organization. So, the main conclusion is that the library is routine with a high degree of specialization and integrated symbolic elements and for its proper functioning requires a high degree of communication between its members.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[biblioteca orientada al servicio]]></kwd>
<kwd lng="es"><![CDATA[biblioteca intensiva en conocimiento]]></kwd>
<kwd lng="es"><![CDATA[servicios de información y referencia]]></kwd>
<kwd lng="es"><![CDATA[servicios bibliotecarios]]></kwd>
<kwd lng="es"><![CDATA[sociedad de la información]]></kwd>
<kwd lng="en"><![CDATA[library oriented service]]></kwd>
<kwd lng="en"><![CDATA[library knowledge-intensive]]></kwd>
<kwd lng="en"><![CDATA[information and reference services]]></kwd>
<kwd lng="en"><![CDATA[library services]]></kwd>
<kwd lng="en"><![CDATA[information society]]></kwd>
</kwd-group>
</article-meta>
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