1659-4142 1659-4142 S1659-41422017000100155 10.15517/eci.v7i1.24317 CU CU CU 00 06 2017 00 06 2017 7 1 155 176

2012 2003 Norrköping, Suecia 2012 2011 5 3 3 2014 2011 2000 2001 2004 3a FatDUX Group 2013 2004 70 1-2 1-2 61-78 2010 3 9 9 2000 2011 2 2004 2009 2005 2009 19 4 4 International Standard Organization 1994 2002 2006 2 2013 3 2009 2004 12 6 6 1-46 2004 2010 6 6 2001 1999 7 Nielsen Norman Group 2003 2016 27 2 2 125-40 2015 19 1 1 1-12 2010 7 2009 2 2 2 2007 2011 1 60-72. 2007 2011 2013 2013 2011 15 1 1 1-11 2002 39 39 1-3 2000 1975