<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1659-2859</journal-id>
<journal-title><![CDATA[Revista Reflexiones]]></journal-title>
<abbrev-journal-title><![CDATA[Reflexiones]]></abbrev-journal-title>
<issn>1659-2859</issn>
<publisher>
<publisher-name><![CDATA[Universidad de Costa Rica, Facultad de Ciencias Sociales]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1659-28592021000100132</article-id>
<article-id pub-id-type="doi">10.15517/rr.v100i1.4074</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Procedimiento de diagnóstico para la implementación de sistemas de gestión del conocimiento]]></article-title>
<article-title xml:lang="en"><![CDATA[Diagnostic procedure for the implementation of knowledge management systems]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ricardo Concepción]]></surname>
<given-names><![CDATA[Mario A.]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pérez Pravia]]></surname>
<given-names><![CDATA[Milagros]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Organización de Naciones Unidas  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>México</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad de Holguín  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Cuba</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2021</year>
</pub-date>
<volume>100</volume>
<numero>1</numero>
<fpage>132</fpage>
<lpage>153</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.sa.cr/scielo.php?script=sci_arttext&amp;pid=S1659-28592021000100132&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.sa.cr/scielo.php?script=sci_abstract&amp;pid=S1659-28592021000100132&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.sa.cr/scielo.php?script=sci_pdf&amp;pid=S1659-28592021000100132&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen Introducción. La gestión del conocimiento se ha consolidado como un enfoque idóneo para el incremento de la competitividad organizacional a partir de la utilización efectiva del conocimiento. Sin embargo, la revisión de la teoría que se ha generado en este campo hasta el momento evidencia la ausencia de herramientas prácticas para la implementación de esta forma de gestión desde una óptica sistémica e integradora. Objetivo. Por lo cual, se busca proponer un procedimiento de diagnóstico para la implementación de sistemas de gestión del conocimiento organizacional. Método y técnica. Consiste en identificar y evaluar las variables organizativas facilitadoras de la gestión del conocimiento; después, se desarrolla la selección y valoración de las competencias que deben estar presentes en los miembros de la organización; por último, se procede a la evaluación de la organización a través del cálculo de dos indicadores lineales aditivos y de una matriz de clasificación. Resultados. Se obtuvo un procedimiento para el diagnóstico previo a la implementación de sistemas de gestión del conocimiento, este consta de cuatro etapas e integra los enfoques tecnológicos y de recursos humanos a través de la utilización de diferentes variables facilitadoras. Conclusiones. La aplicación del procedimiento propuesto permitirá que las organizaciones que contemplan dentro de sus metas la implementación de sistemas para gestionar el conocimiento, puedan diagnosticar el estado en que se encuentran, como base para el posterior diseño de un plan de implementación en correspondencia con su situación estratégica real.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract Introduction. Knowledge management has established itself as an ideal approach for increasing organizational competitiveness based on the effective use of knowledge. However, the review of the theory that has been generated in this field so far shows the absence of practical tools for the implementation of this form of management from a systemic and integrative perspective. Objective. To propose a diagnostic procedure for the implementation of organizational knowledge management systems.Methodology. It consists of identifying and evaluating the organizational variables that facilitate knowledge management; subsequently, the selection and assessment of the competencies that must be present in the members of the organization is developed; finally, the organization is evaluated through the calculation of two additive linear indicators and a classification matrix.Results. It was obtained a procedure for the diagnosis prior to the implementation of knowledge management systems that consists of four stages and integrates the technological and human resources approaches by means of different facilitating variables. Conclusions. The application of the proposed procedure by organizations that contemplate within their goals the implementation of systems to manage knowledge will allow them to diagnose its state as a basis for the subsequent design of an implementation plan in correspondence with their real strategic situation.]]></p></abstract>
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<kwd lng="es"><![CDATA[Cultura organizacional]]></kwd>
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<kwd lng="es"><![CDATA[Políticas de recursos humanos]]></kwd>
<kwd lng="es"><![CDATA[Liderazgo]]></kwd>
<kwd lng="es"><![CDATA[Tecnología.]]></kwd>
<kwd lng="en"><![CDATA[Organizational culture]]></kwd>
<kwd lng="en"><![CDATA[Organizational structure]]></kwd>
<kwd lng="en"><![CDATA[Human resources policies]]></kwd>
<kwd lng="en"><![CDATA[Leadership]]></kwd>
<kwd lng="en"><![CDATA[Technology.]]></kwd>
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</article-meta>
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