<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1409-0015</journal-id>
<journal-title><![CDATA[Medicina Legal de Costa Rica]]></journal-title>
<abbrev-journal-title><![CDATA[Med. leg. Costa Rica]]></abbrev-journal-title>
<issn>1409-0015</issn>
<publisher>
<publisher-name><![CDATA[Asociación Costarricense de Medicina Forense]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1409-00152022000100098</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Nivel de satisfacción y factores sociodemográficos de usuarios atendidos en los servicios forenses de la Unidad Médico Legal II Amazonas]]></article-title>
<article-title xml:lang="en"><![CDATA[Level of satisfaction and sociodemographic factors of users attended in the forensic services of the Medical Legal Unit II Amazonas]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Espinoza Salcedo]]></surname>
<given-names><![CDATA[Alexander Roger]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad César Vallejo  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Privada Antenor Orrego  ]]></institution>
<addr-line><![CDATA[Trujillo ]]></addr-line>
<country>Peru</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>03</month>
<year>2022</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>03</month>
<year>2022</year>
</pub-date>
<volume>39</volume>
<numero>1</numero>
<fpage>98</fpage>
<lpage>106</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.sa.cr/scielo.php?script=sci_arttext&amp;pid=S1409-00152022000100098&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.sa.cr/scielo.php?script=sci_abstract&amp;pid=S1409-00152022000100098&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.sa.cr/scielo.php?script=sci_pdf&amp;pid=S1409-00152022000100098&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Introducción:  La insatisfacción en la atención de los servicios forenses públicos, representa una preocupación de las entidades estatales hacia la atención brindada a los usuarios, siendo necesario su identificación. La investigación determino la relación entre el nivel de satisfacción y factores sociodemográficos de usuarios atendidos en la Unidad Médico Legal II Amazonas.  Materiales y métodos:  Estudio descriptivo-correlacional, de enfoque cuantitativo y diseño no experimental, en una muestra de 126 usuarios, seleccionados por muestreo probabilístico aleatorio estratificado, se aplicó un cuestionario mediante encuesta, validado por juicio de expertos (V de Alkin, 94.38) y confiabilidad (alfa de Cronbach, 0.824).  Resultados:  Mediante prueba Chi-cuadrado de Pearson, no se encontró relación entre la variable nivel de satisfacción y características sociodemográficas (p&gt;0.05); al evaluarse por servicios, se encontró en mesa de partes satisfacción indiferente (44.4%) e insatisfacción (27%), en Medicina legal, satisfacción (35%) e indiferente (55%), en Odontología forense, tuvo satisfacción (84.1%) y el servicio de Psicología forense satisfacción (78.6%).  Conclusiones:  El nivel de satisfacción y los factores sociodemográficos no se relacionan, es decir las variables se disocian; en general los usuarios atendidos mostraron satisfacción (56.6%), insatisfacción (11%) y satisfacción indiferente (32.6%), por ello se requieren de planes de mejora para la atención al usuario.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Introduction: The dissatisfaction of the attention of the public forensic services, represent a concern of the state entities towards the attention of the users, being necessary their identification. The research determined the relationship between the level of satisfaction and sociodemographic factors of users attended in the Medical Legal Unit II Amazonas.  Materials and methods:  Descriptive-correlational study, with a quantitative approach and non-experimental design, in a sample of 126 users, selected by stratified random probability sampling, a questionnaire was applied by means of a survey, validated by expert judgment (V de Alkin, 94.38) and reliability (Cronbach's alpha, 0.824).  Results: Using Pearson's Chi-square test, no relationship was found between the level of satisfaction variable and sociodemographic characteristics (p&gt; 0.05); When evaluated by services, indifferent satisfaction (44.4%) and dissatisfaction (27%) were found at the party table, in Legal Medicine, satisfaction (35%) and indifferent (55%), in Forensic Dentistry, there was satisfaction (84.1%) and the forensic psychology service satisfaction (78.6%).  Conclusions: The level of satisfaction and the sociodemographic factors are not related, that is, the variables are dissociated; In general, the users attended showed satisfaction (56.6%), dissatisfaction (11%) and indifferent satisfaction (32.6%), for this reason improvement plans are required for user service.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Nivel de satisfacción]]></kwd>
<kwd lng="es"><![CDATA[Factores sociodemográficos]]></kwd>
<kwd lng="es"><![CDATA[servicios forenses]]></kwd>
<kwd lng="en"><![CDATA[Satisfaction level]]></kwd>
<kwd lng="en"><![CDATA[sociodemographic factors]]></kwd>
<kwd lng="en"><![CDATA[forensic services.]]></kwd>
</kwd-group>
</article-meta>
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