0379-3982 0379-3982 S0379-39822017000100049 10.18845/tm.v30i1.3064 Costa Rica 00 03 2017 00 03 2017 30 1 49 54

[1 ] 1998 [2 ] APICS The Association for Operations Management 2014 [3 ] 2004 [4 ] 2012 [5 ] 2011 33-6 [6 ] 2012 [7 ] 2011