Resumo

SANCHEZ SUAREZ, Yasniel et al. Functional analysis of the pedestrian infrastructure in the historical center of Matanzas City, Cuba. Infraestructura Vial [online]. 2022, vol.24, n.43, pp.42-55. ISSN 2215-3705.  http://dx.doi.org/10.15517/iv24i43.49924.

Urban mobility has undergone significant changes due to the new social distancing requirements in a COVID-19 scenario. The existence of the new tourism product requires, among other issues, that the urban infrastructure services, and especially regarding the pedestrian design of the historical centers, be modified and reorganized. The objective of this research is to redesign the service provided by the pedestrian infrastructure in Cuban tourist destinations, and especially in its historic centers. The methods used are preparation of the service triangle, assignment of responsibilities, calculation of the service cycle, analysis of organizational technical requirements and calculation of the level of service provided. Among the main results are the redesign of the service provided by the pedestrian infrastructure in Cuban historic centers, the characterization of the new service and the calculation of parameters for its management, the evaluation of parameters such as the service cycle, stability, reliability, and level of service provided. After carrying out an analysis of the service cycle, it is determined that the implementation of the service has a duration of 217 days, the stability is in acceptable values to solve its problems in a proliferative way (81,79%), the reliability of the service has been increasing with the application of the procedure. The calculated service level provided is 84,10% below the service level set in step three of the service cycle and is the starting point for the procedure feedback.

Palavras-chave : redesign of service; pedestrian infrastructure; historic centers; level of service.

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