Resumo

ESPINOZA, María Lourdes; LANZA ROCHA, Joel Kadir  e  TORREZ TARQUI, Alejandra Rocío. Importance of an integrated management system: review of the current context applied to telecommunication companies in the case of Bolivia. Rev. Nac. Adm. [online]. 2020, vol.11, n.1, pp.61-68. ISSN 1659-4932.  http://dx.doi.org/10.22458/rna.v11i1.3008.

Internet service is essential in any company, without operators that provide telecommunications services it would be complex to manage and operationalize internal and external processes in a company; since a lot of information is handled daily to obtain products and services. It is then that the need arises that telecommunications companies have an integrated management system and process manuals that allow continuous improvement. Therefore, the present work proposes the design of an integrated system of quality management, environment, safety and occupational health for telecommunications companies.

Palavras-chave : DESIGN; INTEGRATED MANAGEMENT SYSTEM; QUALITY SYSTEM; ENVIRONMENT SYSTEM; OCCUPATIONAL HEALTH AND SAFETY.

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