Resumo

ARCE BRENES, José Antonio; MENDEZ ARIAS, Arturo  e  VILLEGAS SANCHEZ, Elizabeth. Development of an integrated management system for micro, small and medium enterprises based on the standard INTE 01-01-09: 2013. Tec Empre. [online]. 2017, vol.11, n.2, pp.17-26. ISSN 1659-3359.  http://dx.doi.org/10.18845/te.v11i2.3230.

An integrated management system for micro, small and medium enterprises is proposed, based on the requirements of the standard INTE 01-01-09:2013. The purpose of this instrument is the improvement of the companies’ organizational practices through the standardization and unification of processes, in order to facilitate their documentation, and the establishment of internal controls. The design and validation of this instrument was possible with the collaboration of companies that have develop continuous improvement practices. It was concluded that the proposal is manageable, and that it leads the entrepreneur to self-management and to monitor the activities of the organization.

On the other hand, the organizations must provide the time and resources needed to achieve these goals, as they represent a long-term commitment that requires recurring efforts.

Palavras-chave : SMEs; Management; Quality; Environment; Continuous Improvement.

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