Resumo

LOBOS, Gabriela; BURGOS, Carlos  e  ULLOA, Cynthia. Perception of Professional Officers Involved with the Childhood Improvement Service Regarding the Infringement of the Rights of Children and Adolescents in a Commune in the Central-South of Chile. A View from the Pandemic Context. Rev. Costarric. Psic [online]. 2023, vol.42, n.1, pp.81-96. ISSN 1659-2913.  http://dx.doi.org/10.22544/rcps.v42i01.05.

The Childhood Improvement Service is a public agency whose objective is to guarantee protection of the rights of children and adolescents with respect to the enactment of Law No. 21302. This has been questioned in recent years by both public opinion and international organizations, in relation to a failure to fulfill the functions for which it was created. In this sense, the objective of this research focused on the perception of professionals involved in children’s and adolescents’ rights in the central-south zone of Chile. The professionals are psychologists and social workers who have worked to protect the rights circumscribing the different types of interventions and multidisciplinary approaches carried out. For this purpose, a qualitative method was used in phase with a phenomenological approach, based on interviews that allowed ascertaining the meanings and perceptions regarding their professional practice. The results highlight the opposed and extreme views of the professionals in the intervention process (satisfactory versus frustrating), as well as the diversity of models or approaches used in the process, which seems to indicate that there is no theoretical systematization regarding the intervention applied by each program.

Establishing an important reflection on the implementation of policies in childhood and adolescence that seek to promote integral development in the post-Covid-19 Pandemic framework.

Palavras-chave : Perception; Intervention professionals; Violation of rights; Children and adolescents; Improved childhood.

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