Abstract

RICARDO CONCEPCION, Mario A.  and  PEREZ PRAVIA, Milagros. Diagnostic procedure for the implementation of knowledge management systems. Reflexiones [online]. 2021, vol.100, n.1, pp.132-153. ISSN 1659-2859.  http://dx.doi.org/10.15517/rr.v100i1.4074.

Introduction. Knowledge management has established itself as an ideal approach for increasing organizational competitiveness based on the effective use of knowledge. However, the review of the theory that has been generated in this field so far shows the absence of practical tools for the implementation of this form of management from a systemic and integrative perspective. Objective. To propose a diagnostic procedure for the implementation of organizational knowledge management systems.Methodology. It consists of identifying and evaluating the organizational variables that facilitate knowledge management; subsequently, the selection and assessment of the competencies that must be present in the members of the organization is developed; finally, the organization is evaluated through the calculation of two additive linear indicators and a classification matrix.Results. It was obtained a procedure for the diagnosis prior to the implementation of knowledge management systems that consists of four stages and integrates the technological and human resources approaches by means of different facilitating variables. Conclusions. The application of the proposed procedure by organizations that contemplate within their goals the implementation of systems to manage knowledge will allow them to diagnose its state as a basis for the subsequent design of an implementation plan in correspondence with their real strategic situation.

Keywords : Organizational culture; Organizational structure; Human resources policies; Leadership; Technology..

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