Resumen

LLANES FONT, Mariluz; SALVADOR HERNANDEZ, Yudith; AGUILERA DIAZ, Elizabeth  y  ESCALONA AVILA, Pedro. Roadmap to advance to a modern public administration in Cuba. Reflexiones [online]. 2019, vol.98, n.2, pp.95-112. ISSN 1659-2859.  http://dx.doi.org/10.15517/rr.v98i2.34923.

The authors propose the analysis a set of criteria to favor the establishment of the electronic government in Cuba as the general objective, starting from an instrument that institutes the planning, executing and improving scope of the electronic government for the actors involved. The implicit arguments are analyzed in documents belonging to the Communist Party and the agenda 2030 on sustainable development that back up the establishment of the electronic government. The essential characteristics are outlined, the point of departure in the local context and the steps that allow the implementation of the electronic government in a coherent form are described, in order to reduce the complexity of the estate bureaucracy, to simplify and improve the interaction between the people and the different public administrations and advance towards a public administration more transparent, participative, democratic and with equality. In its conclusions it highlights that the essential purpose of the electronic government is increasing the quality of the services and public products, which the public administration supply to the people.

Palabras clave : Electronic government; Digital government; Management public; Interaction citizen-government; Cuban local context.

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