Resumo

REATEGUI, Ruth. Effectiveness of organizational memory systems in a higher education institution. Rev. Actual. Investig. Educ [online]. 2013, vol.13, n.1, pp.212-239. ISSN 1409-4703.

Organizational memory is the means by which past knowledge can be used in current activities. Organizational Memory Systems (OMS), which are computer-based, are a type of organizational memory with technological support that aims to make knowledge more explicit. This article is a qualitative research study that focuses primarily on OMS. To this end, some semi-structured interviews were carried out with professors from the Universidad Técnica Particular de Loja (UTPL), Ecuador, that is, with the aim of evaluating the effectiveness of the systems that are used in academic activities. It was confirmed that for this evaluation the UTPL professors considered contents, structure and operative processes like collecting, maintaining and accessing knowledge. Other results obtained from this study were content support for the teaching-learning process, content format, and the diffusion of the OMS within an organization

Palavras-chave : Organizational Memory Systems ; Higher  Education; Knowledge Access; Ecuador.

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