Objective.

Design strategies and didactic resources by competencies for the Document Management II course of the Office Management and Commercial Education program at the Professional Secretariat School, National University of Costa Rica.

Method.

The process was carried out under a qualitative approach and through descriptive and exploratory studies that allowed knowing the students and academic staff’s opinions. Semi-structured instruments were used to consult about the predominance of sensory systems, the application of strategies, and teaching resources within the course.

Results.

The main findings show that the student population enrolled in the course is aged 19 to 24, with a predominance of visual and kinesthetic sensory systems. It is emphasized that the assimilating and laissez-faire teaching styles and the accommodator and pragmatic learning styles are the dominant ones in this population. In addition, the use of technology, the implementation of tours and educational visits, and the resolution of cases and problems are within the recommended teaching resources for this population.

Conclusions.

The student population’s requirement to learn “how to do, formulate, and solve” activities is evident. Therefore, didactic strategies promoting competencies are proposed. It is expected that this research will serve as support for the teaching work and, in turn, will allow the development of management aimed at the educational needs of each student.