Resumen

ARANDA BELTRAN, Carolina et al. Social support as a protective health factor from burn-out syndrome in traffic agents, Mexico. Rev. costarric. salud pública [online]. 2010, vol.19, n.1, pp.18-24. ISSN 1409-1429.

Objective: This study was geared towards determining the relationship between social support networks and burnout syndrome of traffic agents in a city of Mexico. Methods: The design was cross-sectional. The population consisted of 875 men and women who were working at any shift. Two instruments were applied, the Maslach Burnout Inventory valuation scale, and the modified Social Resources Inventory by Diaz Veiga. The analysis was focused on possible associations between the studied variables. Results: The prevalence of burnout syndrome was 54,9 %; social networks were rated from very good to mediocre and the associations between both variables were significantly positive. Discussion: It was concluded that despite the very good support networks reported, it appears that the latter were not sufficiently strong, especially in the objective aspect and the syndrome, so that any strategy for solution should be implemented on an individual, group and organizational basis.

Palabras clave : Burnout; professional; social support; workers.

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