Resumo

FLORES SANDI, Grettchen. Indicadores de calidad en la pericia forense. Med. leg. Costa Rica [online]. 2004, vol.21, n.1, pp.119-128. ISSN 2215-5287.

If the Legal-Medical Determinations are an instrument of quality in the attention to the patient in clinical services, we must ask ourselves if they reach high quality standards and if they are being elaborated in accordance with the established protocols laid down for such purpose. The quality of the Forensic Evaluation made by the medic is of great importance, because it is this report, be it oral or written, initial or definitive, that the Judicial Authority will use as element of proof to consider and to dictate sentences. The elaboration of quality requirements constitute an instrument to evaluate the medical services and the health centers, by making use of objectives and standards previously established. In the Medical-Forensic Clinic, until 1999, the internal control quality of the Legal-Medical Dictaminations was based on the final inspection made by the Head of Section and the Head Department, when they had to review them and/or legalize them. The evaluation that makes use of quality indicators of medical attention were nor defined until the year 2000 in the Section of Medical Forensic Clinic. The quality of the attention must be verified in the structure, the process and in the result of the attention, therefore, this essay will be used to present a series of process indicators.

Palavras-chave : Legal-Medical Determinations; quality; forensic attention; customer; expertise.